QuettaStoreImported Appliance
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Returns & Exchange

Simple, fair rules

We check every item before it leaves the shop. If something is wrong, we will put it right.

Last updated: November 2026

1. Check your parcel when it arrives

Please open the parcel and check the item when the courier delivers it. If it is damaged, the wrong item, or does not work, tell us on WhatsApp within 24 hours and send a clear photo or video of the item and the box.

2. Wrong, damaged or dead on arrival

If the item is wrong, damaged or does not work when you receive it, we will replace it or refund the price of the item. You do not need to pay for an item that is wrong or damaged.

3. New and used items

Every item is described as new or used on its page. Used items are sold in the condition described, and we test them before dispatch. Small marks on used items are normal and are not a reason for return.

4. Voltage and plug

Many appliances are imported. If you are not sure about the plug or voltage, please ask us on WhatsApp before you order. We cannot accept returns because of a plug or voltage difference we told you about.

5. Warranty

Warranty, where it applies, is mentioned for each product or told to you on WhatsApp. It does not cover misuse, water damage, wrong voltage, drops, or repairs done by anyone else.

6. Delivery charges

  • The delivery charge is paid in advance to confirm your order, and the item price is paid in cash on delivery.
  • If we cancel your order (for example the item is out of stock), we refund the delivery charge in full.
  • If you cancel before we hand your parcel to the courier, we refund the delivery charge.
  • If the parcel has already been sent and you refuse a correct, undamaged item, the delivery charge is not refunded, because the courier has already charged us.

7. Fake or prank orders

We confirm orders by call or WhatsApp. Orders that look fake or are not answered may be cancelled, and the phone number may be blocked.

How to contact us

Questions? WhatsApp us on +92 333 8025841 or email mcsbk47@gmail.com. Our shop: Dubai Tower, Kansi Road, near Mali Bagh, Quetta.